LEGAL WARNING

Objet

New Experience Group LLC. Adress: 8 The Green, Ste A, Dover (Delaware) 19901. EIN: 30-1371042. Telephone (+34) 654 37 55 58, email newexperience@grupoect.com

General Law for the Defense of Consumers and Users, especially title II, articles 159 and 160

Contract termination or cancellation

159. Termination of the contract due to causes attributable to the organizer or cancellation of the trip.

1. In the event that the consumer and user choose to terminate the contract, under the provisions of section 2 of the previous article, or that the organizer cancels the combined trip before the agreed departure date, for any reason. that is not attributable to the consumer and user, the latter will have the right, from the moment the contract is terminated, to a refund of all amounts paid, in accordance with it, or to the realization of another combined trip of equivalent quality. or higher as long as the organizer or retailer can propose it.

In the event that the trip offered is of inferior quality, the organizer or retailer must reimburse the consumer and user, where appropriate based on the amounts already disbursed, the difference in price, in accordance with the contract.
In any case, the consumer and user may demand the reimbursement of the amounts disbursed from the businessman to whom they were paid, who must reimburse them within the terms and conditions provided for in article 76. The calculation of the term, in this case, will begin from the notification of the consumer and user of their option for resolution or from the moment the circumstances determining the cancellation occur.

2. The same right provided for in the previous number will correspond to the consumer and user who does not obtain confirmation of the reservation in the terms stipulated in the contract.

3. In the above cases, the organizer and the retailer will be responsible for paying the consumer and user the compensation that, if applicable, corresponds to non-compliance with the contract, which in no case may be less than 5 percent of the total price of the product. contracted trip, if the aforementioned non-compliance occurs between two months and fifteen days immediately prior to the scheduled date of completion of the trip; 10 percent if it occurs between the previous fifteen and three days, and 25 percent in the event that the aforementioned non-compliance occurs within the previous 48 hours.

4. There will be no obligation to compensate in the following cases:
a. When the cancellation is due to the number of people registered for the combined trip being less than the required amount and this is communicated in writing to the consumer and user before the deadline set for this purpose in the contract, which will be at least 10 days minimum notice of the planned start date of the trip.
b. When the cancellation of the trip, except in cases of excess reservations, is due to reasons of force majeure, understood as those circumstances beyond the control of the person invoking them, abnormal and unforeseeable, the consequences of which could not have been avoided, despite having acted with due diligence.

Article 160. Termination of the contract by the consumer and user.

At any time, the consumer and user may cancel the requested or contracted services, having the right to a refund of the amounts paid, but must compensate the organizer or retailer in the amounts indicated below, unless such resolution has place due to force majeure:
a. You will pay the management costs, the cancellation costs, if any, and a penalty consisting of 5 percent of the total amount of the trip, if the cancellation occurs more than ten and less than fifteen days before the date. from the beginning of the journey; 15 percent between days three and ten, and 25 percent within forty-eight hours prior to departure. If you do not show up at departure, the consumer and user is obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed between the parties.
b. In the event that the combined trip is subject to special economic contracting conditions, such as chartering of planes, ships or special rates, the cancellation costs will be established in accordance with the conditions agreed between the parties. New Experience Group LLC, responsible for the website www.newexperiencegroup.com, makes this document available to users with which it intends to comply with the obligations established in Law 34/2002, on Information Society Services and of Electronic Commerce (LSSI-CE), as well as informing all users of the website regarding the conditions of use of the website.

Any person who accesses this website assumes the role of user, committing to strict observance and compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

New Experience Group LLC makes every possible effort to ensure that the information provided through its website is clear, understandable and appropriate, as well as to avoid errors as far as possible and, where appropriate, repair or update them. However, it cannot guarantee the absence of errors or that the content of the information is permanently updated.

New Experience Group LLC reserves the right to modify any type of information that may appear on the website, without any obligation to notify or inform users of said obligations, with publication on the website www.newexperiencegroup.com being understood as sufficient.

Responsibility

New Experience Group LLC is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to it. This website uses “cookies” technology (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the correct functioning and display of the site, as well as to analyze the use made by users of the website. The cookies used on the website are, in any case, temporary in nature with the sole purpose of making their subsequent transmission more efficient. Under no circumstances will cookies be used to collect personal information.

From this website you may be redirected to content from third party websites. Since New Experience Group LLC cannot always control the contents introduced by third parties on its websites, it does not assume any type of responsibility with respect to said contents. In any case, New Experience Group LLC states that it will immediately remove any content that could contravene national or international legislation, morality or public order, proceeding to immediately remove the redirection to said website.

New Experience Group LLC is not responsible for the possible inappropriate use that third parties make of this website, nor for the information that they transmit to third parties through it. The content provided through this website is purely informative, so the use that the user may make of it and the possible consequences, damages or losses that may arise, are the exclusive responsibility of the user. New Experience Group LLC reserves the right to take any legal action it deems appropriate arising from any illicit use by third parties of the contents of its website.

However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, New Experience Group LLC is made available to all users, authorities and security forces, and actively collaborates in the withdrawal or, where appropriate, blocking of all content that could affect or contravene the national or international legislation, third party rights or morality and public order. If the user considers that there is any content on this website that could be susceptible to this classification, please notify it immediately newexperience@grupoect.com.

This website has been reviewed and tested to function correctly. However, the provider does not rule out the possibility that there may be certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances may occur that make access to the website impossible.

Intellectual and industrial property

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of New Experience Group LLC or, where applicable, it has a license or authorization. expressed by the authors. Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution and marketing, requires in all cases prior written authorization fromNew Experience Group LLC. Any use not previously authorized will be considered a serious breach of the author's intellectual or industrial property rights.

The designs, logos, text and/or graphics that are not related to New Experience Group LLC and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise regarding them.

New Experience Group LLC expressly authorizes third parties to redirect directly to the specific contents of the website, and must in any case communicate said redirection via email newexperience@grupoect.com. New Experience Group LLC, for its part, reserves the right to cancel said authorization if it does not agree with the content published on the website of the author of the redirection. Likewise,New Experience Group LLC authorizes the printing and downloading of extracts from the contents of the website www.newexperiencegroup.com only when made for personal and private use. For different uses you must obtain authorization from New Experience Group LLC. In those cases in which the extracts of the contents or documents or images included on the website are owned by a third party, “© [name of the owner]” must be indicated as published on the website of www.newexperiencegroup.com. In any case, you must inform yourself by email to the address New Experience Group LLC.

To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the following email newexperience@grupoect.com.

Applicable Law and Jurisdiction